Does your outgoing voicemail message say, "I'm either on the other line or away from my desk?" Whoops, please change it! Some very smart callers told me, "Leil, it makes you sound like a slave who is chained to her desk — and must make apologies for escaping the trap momentarily! And besides, it's OBVIOUS you're not there — so why waste my time telling me?" With much embarrassment, I immediately changed it to the friendlier, "I'm sorry I missed your call." Try it, you'll find people leaving YOU much friendlier messages.

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