It's natural to assume people would feel friendlier if you use their nickname. But be careful! A lot of people prefer their more formal name. For instance, if someone you meet has a name which usually has a nickname (like Bob for Robert, Lou for Louis, Liz for Elizabeth, or Candy for Candace) DON’T use it until you’re sure THEY do. It distances you from the person and they can be offended.

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